Privacy policy

FHS (Pty) Ltd

FHS respects your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By using our website or providing your personal information to us, you consent to the practices described in this policy.

1. What This Policy Covers

This policy applies to all personal information collected through:

  • The FHS website
  • Online orders and enquiries
  • In-store interactions
  • Email, telephone, or other communications with FHS

FHS does not sell, rent, or trade your personal information to third parties.

2. Collection of Personal Information

We may collect personal information including, but not limited to:

  • Name and surname
  • Contact details (email address, telephone number)
  • Delivery and billing addresses
  • Order and purchase history
  • Payment-related information (processed securely by third-party payment providers)
  • Device, browser, and website usage information

We do not intentionally collect special personal information, such as information relating to race, religion, health, or political beliefs.

3. Use of Personal Information

  • To process and deliver orders
  • To communicate with you regarding orders, deliveries, returns, or enquiries
  • To provide customer support
  • To send marketing communications (where you have not opted out)
  • To improve our website, products, and services
  • To comply with legal and regulatory obligations

We will only use your personal information for the purpose for which it was collected, unless otherwise permitted or required by law.

4. Sharing of Personal Information

  • Employees and authorised representatives of FHS
  • Third-party service providers (such as couriers, payment processors, and IT service providers)
  • Suppliers, where necessary for warranty or product-related support

All third parties are required to treat your personal information as confidential and to process it in accordance with applicable data protection laws.

We may also disclose personal information where required by law, court order, or to protect our legal rights.

5. Security of Personal Information

  • Unauthorised access
  • Loss, misuse, or alteration
  • Unlawful disclosure

While we take all reasonable steps to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

  • Request access to your personal information
  • Request correction or updating of your personal information
  • Request deletion of your personal information (subject to legal requirements)
  • Object to the processing of your personal information
  • Opt out of marketing communications at any time

8. Cookies Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

  • Enable website functionality
  • Improve website performance and user experience
  • Analyse website traffic and usage patterns
  • Remember your preferences

Types of Cookies Used

  • Session cookies
  • Persistent cookies

9. Third-Party Links

Our website may contain links to third-party websites. FHS is not responsible for the privacy practices of these websites.

10. Changes to This Policy

FHS reserves the right to update this Privacy & Cookie Policy from time to time.

11. Contact Us

📧 Email: info@fhspmb.co.za
📍 Country: South Africa

You may also lodge a complaint with the Information Regulator of South Africa at enquiries@inforegulator.org.za.