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General

What are your trading hours?

Trading hours may vary by store.

Please visit our Stores page to view the trading hours of your nearest
FHS branch.

General Trading Hours (may vary):

  • Monday to Friday: 07:30 - 16:30
  • Saturday: 08:00 – 12:30
  • Sunday & Public Holidays: Store dependent

Our online
store is available 24/7 – but chat support is limited to business hours.

Do all stores carry the same stock?

Stock may vary between stores. Please contact your nearest branch to confirm
availability.

Can I check stock before visiting a store?

Yes. Please contact your nearest FHS store to confirm stock availability before visiting.

How can I pay for my goods?

In Store:

  • Cash
  • Debit & Credit Cards (Visa & MasterCard)

Online:

  • Secure Card Payments (Visa & MasterCard)
  • Instant EFT
  • Buy Now, Pay Later options (where available)

All online payments are processed through secure, PCI-compliant payment gateways.

Are all your products available on the website?

Most of our product range is available online.

However, certain specialised, bulky, or custom products may only be available in-store.

All online prices are shown inclusive of VAT, unless stated otherwise.

How are delivery charges calculated?

Delivery charges are calculated based on the weight, size, and destination of
your order.

Because our products vary greatly in weight and dimensions, the final delivery cost will be calculated and confirmed before payment is completed.

This ensures accurate courier pricing with no hidden costs

Do you offer in-store collection?

Yes. You may choose free in-store collection at checkout. You will be notified once your order is ready for collection.

What do product finish codes mean?

Some products are available in different finishes. Common examples include:

  • AB – Antique Brass
  • AC – Antique Copper
  • AP – Antique Pewter
  • BN – Black Nickel
  • BP – Brass Plated
  • BSN – Brushed Satin Nickel
  • CP – Chrome Plated
  • NP – Nickel Plated
  • PN – Pearl Nickel
  • SC – Satin Chrome
  • SS – Stainless Steel

Finish availability varies by product.

How do returns work?

Returns are subject to our Returns & Refunds Policy.

Products must generally be unused, in original packaging, and returned within
the specified timeframe.

Please refer to the Returns Policy page for full details.

Ordering & Products

Can I cancel or change my order?

Orders can only be changed or cancelled before dispatch. Once an order has been handed over to the courier, changes or cancellations are no longer possible.

Do you offer bulk or trade pricing?

Yes, bulk and trade pricing may be available. Please contact your nearest FHS store or email us with your requirements.

Are products guaranteed to be in stock?

Stock availability is subject to change. In the event that an item is unavailable after purchase, we will contact you to arrange a replacement, backorder, or refund.

Do you sell to the public and trade?

Yes, FHS sells to both the general public and trade customers.

Delivery & Collection

Can I track my delivery?

Once your order has been dispatched, tracking information will be provided
where available.

What happens if my delivery is delayed?

While we aim to deliver within the stated timeframe, delays may occur due to courier or regional factors. FHS will assist where possible but cannot be held responsible for courier delays.

Do you deliver to P.O. Boxes or farms?

Courier deliveries cannot be made to P.O. Boxes. Farm and remote area deliveries may incur additional charges or longer delivery times - please chat to us.

Can someone else collect my order in-store?

Yes, provided the person collecting has the order confirmation and valid identification.

Returns, Refunds & Faults

Can I return a product I’ve used?

Used, installed, or altered products cannot be returned unless found to be faulty.

What if my product is damaged during delivery?

Please inspect your order on delivery. Any visible damage must be reported within 48 hours with photos for assessment.

Do I need proof of purchase to return an item?

Yes, proof of purchase is required for all returns and warranty claims.

Payments & Security

Is it safe to shop online with FHS?

Yes. All online payments are processed through secure, encrypted payment gateways and FHS does not store card details.

Can I get a tax invoice?

Especially important for trade customers.

Yes. A tax invoice will be issued for all purchases.

Can you help me choose the correct product?

Yes. Our in-store teams can assist with product selection. Please ensure you have accurate measurements and specifications